Quality Metrics 2022 Benchmark Survey (PDF Download)

The 2022 Quality Metrics Report marks the 13th year of PCPC’s Annual Quality Metrics Benchmark Survey. This survey has been conducted on an annual basis to help the cosmetics and personal care industry measure, analyze, and improve the key quality processes that will lead to higher product quality and customer satisfaction.

Table of Contents
Company Demographic Information
Total Quality Assurance Budget/Company Gross Sales
QA Staffing as % of Manufacturing
Product Quality Complaint Rate
First Pass Finished Goods Approval (RTFT) Rate
Finished Goods Lot Acceptance Rate
Finished Goods Microbiological Rejection Rate
Invalidated Out of Specification (OOS) Rate (Based on Tests Performed)
Corrective and Preven􀆟ve Actions (CAPA) Completed On-Time Rate
Corrective and Preventative Actions (CAPA) Effectiveness Rate
Summary Table – Historical Company Demographic Data
Summary Table – Historical Quality Metrics Data
Table of Survey Questions
Website References